Sniive

Important Notice: This document is a translation of the original French version. In case of discrepancies, the French version shall prevail.

Privacy Policy and Personal Data Processing

Data: refers to all information, files, publications, audio and video recordings, and any other content generated, collected, or stored by the Client in connection with the use of the Services. This includes, but is not limited to:

  • Personal Data: information relating to an identified or identifiable natural person, such as names, addresses, online identifiers, and any other data that can identify an individual.

  • Operational Data: information related to the Client's business processes, such as operating procedures, screenshots, interactive guides, and any other content automatically generated by SNIIVE.

  • Performance Data: metrics and analyses related to the use of the Services, including usage statistics, activity logs, and other analytical data.

  • AI-Generated Content: any text, image, video, or other production created or modified by SNIIVE's algorithms.

  • Configuration Data: settings, preferences, and other software configurations defined by the Client or its Users.

Client: refers to any natural or legal person who has accepted the General Terms and Conditions of Sale (GTCS) and is acting within the scope of their professional activity.

GTCS: refers to all the present General Terms and Conditions of Sale, i.e., the contractual clauses governing the provision of Services by the Provider, particularly SNIIVE. They notably define the rights and obligations of the parties, as well as payment, liability, and termination terms.

GTCU: refers to the General Terms and Conditions of Use, i.e., the conditions that define and govern the terms of use of SNIIVE and determine the respective rights and obligations of the User and the Provider in connection with its use.

Provider or Sniive: refers to the company Sniive, providing the Services to the Client in accordance with the GTCS and whose information is listed in the legal notices.

Website: refers to the website sniive.com operated by the Provider.

SNIIVE: refers to the SaaS software, titled SNIIVE, provided by the Provider, enabling the Client to use the features defined in the GTCS, including screen and audio recording as well as the generation of interactive documentation and guides. The various features are described according to the Privacy Policy.

Identifiers: refer to both the user's unique identifier ("login") and the connection password ("password").

User: refers to the person under the responsibility of the Client (employee, representative, etc.) who benefits from access to the Services on their computer by virtue of the license contracted by the Client. Any obligation under the GTCS and GTCU imposed on the Client must be respected by the User.

Service: refers to all services, including the provision of SNIIVE, offered by the Provider.

Artificial Intelligence: refers to algorithms, machine learning models, and stochastic models.

Privacy Policy and Personal Data Processing: document found in the section /privacy describing the privacy and personal data processing policy of the Client and Users by the Provider.

AI-Generated Content: refers to any text, image, video, sound, or other production created or substantially modified by Artificial Intelligence.

Authorization Token: refers to a digital object used to verify the identity and permissions of a User when accessing SNIIVE, thus ensuring security and access control.

Recording: refers to the recording of the screen and audio by the User through SNIIVE.

Recorded Persons: refers to any natural person visible (on screen) or audible (on audio) during a Recording.

Effective Date: July 12, 2024

This privacy and data processing policy describes the policies of Sniive (SAS), 61 rue de Lyon 75012 Paris, France (email: thomas.bidot-naude@sniive.com), regarding the collection, use, and disclosure of your personal data that we collect when you use our services, particularly through our website (sniive.com).

By accessing or using the Service, you consent to the collection, use, and disclosure of your personal data in accordance with this privacy policy. If you do not consent, please do not access or use the Service.

We may modify this privacy policy at any time, notifying the User one (1) month before the changes take effect, and will publish the revised privacy policy on the Service. The revised policy will take effect 60 days after its publication on the Service, and your continued access or use of the Service after this period will constitute your acceptance of the revised privacy policy. Therefore, we recommend that you periodically review this page.

This document aims to inform website users:

  • How their personal data is collected. Personal data is considered any information that can identify a user. As such, it may include: their names, email address, (non-exhaustive list)

  • The rights they have regarding this data

  • The person responsible for processing the collected and processed personal data

  • The recipients of this personal data

  • The website's policy on cookies

This policy complements the GTCS.

The security of your information is important to us, and we use reasonable security measures to prevent the loss, misuse, or unauthorized alteration of your information under our control.

Article 1 - Principle Related to Data Collection

In accordance with Article 5 of the European Regulation 2016/679, personal data must be:

  • Processed lawfully, fairly, and transparently with respect to the data subject

  • Collected for specified, legitimate purposes and not further processed in a manner incompatible with those purposes

  • Adequate, relevant, and limited to what is necessary concerning the purposes for which they are processed

  • Retained in a form that permits identification of data subjects for no longer than necessary for the purposes for which they are processed

  • Processed in a manner that ensures appropriate security of the collected data, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage, using appropriate technical or organizational measures

Article 2 – Data Collection

We collect and process the following personal information:

  • First name/Last name

  • Email

  • Name of the company in which the person works

  • Location (country)

Article 3 - Means of Collection

We collect/receive information about you in the following ways:

  • When the user fills out the registration form or otherwise submits personal information to us (via email or social networks).

  • Interactions with the website and our Service: browsing the website, registering for the Service.

Article 4 - Use of Your Personal Data

We use the information we collect about you for the following purposes:

  • Creation of a user account

  • Collection of customer feedback

  • Support and training, customer service management

  • Administrative information

  • Management of customer orders

  • User account management

  • Marketing (User's consent will be requested)

If we use your information for any other purpose, we will ask for your consent and use your information only after obtaining your consent and only for the purposes for which you have given your consent unless the law requires us to do otherwise.

Article 5 - Sharing Your Personal Data with Third Parties

We do not transfer your personal information to third parties without obtaining your consent, except in limited circumstances as described below:

  • Website performance analysis

We require these third parties to use the personal information we transfer to them only for the purposes for which it was transferred and not to retain it longer than necessary to fulfill those purposes.

We may also disclose your personal information for the following reasons:

  • To comply with applicable law, regulation, court order, or other legal process

  • To enforce your agreements with us, including this privacy policy

  • To respond to claims that your use of the service violates the rights of our third-party services.

  • If the service or our company is merged or acquired by another company, your information will be one of the assets transferred to the new owner: the Client will be informed and must give or withhold consent.

The Service may contain links to other websites not operated by us. This privacy policy does not address the privacy policies and other practices of third parties, including any third party operating a website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of each site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

Article 6 - Retention of Your Personal Data

We may retain your personal information for 90 days to 2 years after account termination.

We may need to retain certain information for longer periods, such as for record/report keeping in accordance with applicable law or for other legitimate reasons such as enforcing legal rights, preventing fraud, etc. Anonymous residual information and aggregated data that do not identify you (directly or indirectly) may be stored indefinitely.

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Article 7 - Your Rights

Any user concerned by the processing of their personal data can exercise the following rights, in accordance with European Regulation 2016/679 and the French Data Protection Act (Law 78-17 of January 6, 1978):

  • Right of access, rectification, and right to erasure of data (as stipulated in Articles 15, 16, and 17 of the GDPR);

  • Right to data portability (Article 20 of the GDPR);

  • Right to restrict processing (Article 18 of the GDPR) and right to object to data processing (Article 21 of the GDPR);

  • Right not to be subject to a decision based solely on automated processing;

  • Right to determine the fate of personal data after death;

  • Right to lodge a complaint with the competent supervisory authority (Article 77 of the GDPR).

To exercise your rights, please send your request to Sniive (61 Rue de Lyon, 75012 Paris) or by email to thomas.bidot-naude@sniive.com.

To allow the data controller to comply with the request, the user may need to provide certain information such as: their first and last names, email address, phone number, as well as their account number, personal space number, or subscriber number.

Please note that if you do not allow us to collect or process the required personal information or withdraw your consent, you may not be able to access or use the Service for which your information was sought.

Article 8 - Cookies

We use cookies and similar tracking technologies to monitor activity on the Service and store certain information. The tracking technologies used include beacons and scripts to collect and track information and to improve and analyze our Service. The User is informed that during their visits to the site, a cookie may automatically be installed on their browsing software.

The technologies we use may include:

Cookies or Browser Cookies

You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use certain parts of the Service.

During their first visit to the Site, a banner informs the User of the presence of these cookies and invites them to indicate their choice. They are only stored if the User accepts the cookies. The User can oppose all or part of the cookies at any time and delete them using their browser settings. However, if they oppose cookies necessary for the operation of the Site, their user experience may be degraded.

Unless deleted by the User, cookies are retained on their device for a maximum of 13 months.

Article 9 – Use of Third-Party Services

The Provider uses certain third-party services that may process data either from the use of the website or from the Sniive platform. The list of third-party services is available below.

These service providers may process personal data of users on our clients' platforms. We ensure that they meet our security standards and comply with GDPR.

These service providers are necessary for the proper functioning of our site and services.

List of third-party services:

Microsoft, Inc.

  • Azure

    Hosting of our Services on servers located in France. Microsoft Azure ensures security that meets the strictest standards for hosted data, including encryption measures for data in transit and at rest, as well as advanced security protocols to prevent unauthorized access. Azure data centers comply with numerous international security standards, including ISO/IEC 27001, ISO/IEC 27018, and SOC 1, 2, and 3. These infrastructures are certified to the highest security standards and comply with the requirements of the General Data Protection Regulation (GDPR).

  • Azure OpenAI

    Use of artificial intelligence models (including generation, transcription, and translation). Under the data privacy policy defined by Azure OpenAI, the host of Sniive's Artificial Intelligence services, data related to moderation of content provided by the Client may be stored in Sweden (GDPR-compliant).

  • Clarify

    Analysis of User interactions with our Service and our website.

Vercel, Inc.

Hosting the website and analyzing the performance of the website.

Google, LLC

Use of Google authentication services for user authentication and access to our Services if the user chooses this authentication method.

Notion, Inc.

Hosting of client data, particularly for prospecting and commercial purposes. Notion ensures data protection in compliance with GDPR.

Article 10 – Complaints

If you have any questions or concerns about the processing of your information by us, you can email our complaints officer at Sniive (SAS), 61 rue de Lyon 75012 Paris, or email: thomas.bidot-naude@sniive.com. We will handle your concerns in accordance with applicable law.

The User is informed that they have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL), either via the following URL: https://www.cnil.fr/fr/plaintes, or by postal mail (3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07).